Terms and Conditions
All prices on the website are inclusive of VAT unless otherwise stated. Prices listed on social media, emails are correct at the time of posting but can change subject to change without prior warning. Please check our website for the most up to date pricing. We are under no obligations to provide the product(s) to you at an incorrect (or lower) price, if the pricing error is obvious and unmistakable and can reasonably be recognised as a mis-pricing.
All our products are for domestic private residential use only and provide no guarantees outside of these areas. For example, we do not cover them used in commercial, contract or public environments.
All our products carry a one-year manufacturing guarantee, this does not include:
General wear and tear
Damage caused during general cleaning of the product
International damage, misuse or neglect of the product
Damage caused to property/flooring during use
Normal wear and tear resulting from product use and exposure to the elements
Any modifications, adjustments, repair carried out to the product which has changed the original specification
Domestic products used in commercial environment
Deliveries and Fees
Mainland UK Standard Delivery costs £19.99, this cost will be fully visible when you select your delivery method at the checkout.
Please note that allocated delivery time slots are subject to change without prior notice and we do not compensate for deliveries outside of these estimated time slots. This is often down to factors out of our control such as heavy traffic or bad weather.
If you would like your goods delivered to a different address to the address you provided at the point of order, please give us 48 hours notice. This is so we can replan the route with our delivery partners. Further information may be requested when you talk with one of our team and we will also need you to provide the change of address in writing.
A person aged 18 or older needs to be present to receive a delivery and sign for the item. This person is responsible for checking the box and products before signing. Anything that is signed for with no damage being reported at the time may be disputed if you report damages in transit at a later date.
We want you to be happy with your purchase, however if you change your mind and wish to make a return or an exchange you must notify us within 14 days in writing by letter or email, in line with the customer contracts regulation. Unwanted items must be returned in a fully re-saleable condition in the original, unmarked and undamaged packaging.
We are unable to accept returns on assembled furniture.
We are unable to accept responsibility for lost or damaged in transit back to us.
We will require photos of all returned, damaged or exchanged items to verify the condition. Please see the process below.
We permit exchanges on unused and unassembled items so long as you contact us within 14 days of delivery.
In order to qualify for an exchange the item must come back in the same original condition.
If exchanging for an item of greater or less value we will make arrangements with you to settle or refund the difference.
All exchanges are subject to a fee of £81 (£67.50 + VAT) which covers the pickup and delivery cost of your items- this will need to be paid before we can deliver your replacement item.
Returned items that you wish to exchange must arrive in perfect condition including the packaging, so please ensure that they are well packed using clear tape to seal any boxes
To initiate an exchange please contact us here.
We will then ask you to send us photographs to verify the condition of the item you wish to exchange.
Returns and Refunds
Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging.
Item must not have been used or assembled in any way.
Returns cannot be accepted once the assembly process has begun.
Returned items must arrive in perfect condition including packaging, so please ensure that they are well packed using clear tape to seal any boxes.
Mattresses can only be returned if they are unopened. Mattresses which have been opened, used or slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
We retain the right to refuse a refund on any item deemed to be unsaleable.
We are unable to accept responsibility for items lost or damaged in transit back to us.
Items returned must arrive in perfect condition including the packaging, so please ensure that they are well packed.
Once received the item will be inspected and a refund within14 days.
We reserve the right to refuse a refund if the above conditions have not been met. This does not affect you statutory rights.
All returns are subject to a collection fee of £81 (£67.50 + VAT) which will be deducted from your refund.
To initiate a return please contact us here.
We will then ask you to send us photographs to verify the condition of the item you wish to return.
Please check your packaging fully on receipt. If there is any damage to the packaging then please indicate when signing for delivery whist the drivers are present.
Transit damage must be reported within 2 days of delivery.
All items and parts of items must be checked for any damage prior to assembly.
Please report your issue here and we will contact you to offer a repair, exchange or refund.
We will then ask you to upload several photographs to verify the condition of the item you wish to return.
We're Here To Help.
Call us on: 0191-5143867